Refund policy

At Elaurie, we want you to be completely happy with your purchase. If for any reason you’re not satisfied, we offer easy returns and exchanges within 3 days of receiving your order.

Returns

• You can return most items within 3 days from the delivery date.

• Items must be returned in their original condition, unused, and with all original packaging and tags intact.

• Please ensure jewelry is clean and free from wear.

• To start a return, please contact our customer service team via the Contact Us page to receive a return authorization and instructions.

Exchanges

• If you’d like to exchange an item for a different size, style, or color, please contact us within 3 days of delivery.

• Exchanges are subject to product availability.

• We will guide you through the exchange process after you contact us.

Non-returnable items

• Personalized or custom-made items cannot be returned or exchanged unless damaged or defective.

• Gift cards and sale items are final sale.

Refunds

• Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days to your original payment method.

• Shipping fees are non-refundable unless the return is due to our error or a defective product.

Shipping for returns

• You are responsible for return shipping costs unless the item is defective or we made an error.

• We recommend using a trackable shipping service for your return to ensure it reaches us safely.