FAQs
1. What types of jewelry do you offer?
Elaurie offers a carefully curated collection of stylish and timeless pieces including bracelets, rings, earrings, and necklaces crafted with quality materials designed to complement every style and occasion.
2. How do I know which size to order?
For rings and bracelets, please refer to our Size Guide available on each product page. If you need help finding your perfect fit, feel free to contact us — we’re happy to assist!
3. How long does shipping take?
We typically process and ship orders within 1-3 business days. Shipping times vary depending on your location but usually take between 5-10 business days for standard delivery.
4. What are the shipping fees?
Shipping fees depend on your location and the shipping method selected at checkout. We offer standard and expedited shipping options. Exact costs will be calculated and displayed before you complete your purchase.
5. Can I track my order?
Yes! Once your order ships, we will send you a tracking number via email so you can follow your package every step of the way.
6. What is your return/exchange policy?
We want you to love your Elaurie jewelry! If you’re not completely satisfied, you can return or exchange items within 3 days of delivery in original condition and packaging. Please visit our Returns & Exchanges page for full details.
7. How do I care for my jewelry?
To keep your jewelry looking its best:
- Avoid contact with water, perfumes, lotions, and chemicals.
- Remove your jewelry before swimming, showering, or exercising.
- Store pieces separately in a soft pouch or jewelry box to prevent scratches.
- Clean gently with a soft, dry cloth to maintain shine.
8. Is your jewelry hypoallergenic?
Yes, most of our jewelry is made with stainless steel and other hypoallergenic materials to minimize irritation for sensitive skin.
9. Can I cancel or modify my order?
Orders can be modified or canceled within 2 hours of purchase. After that, we begin processing and cannot guarantee changes. Please contact our support team as soon as possible.
10. How can I contact Elaurie customer service?
You can reach us anytime via our Contact Us page. We’re here to help!